Shipping Policy

Effective Date: September 2026

Thank you for shopping with Muffly. We are committed to processing and delivering your order as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 24 hours after your order is placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please note that processing time is separate from shipping time.

Estimated Delivery Times

We currently ship worldwide.

These delivery times are estimates and are not guaranteed. Delivery may vary depending on your destination, customs processing, weather conditions, carrier operations, or other circumstances beyond our control.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed.

Any free shipping promotions will be clearly indicated at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email, where available.

Tracking information may take up to 48 hours to update after your package has been dispatched.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance procedures may occasionally cause delivery delays.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible at muffly.info@gmail.com.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order is reshipped.

Lost, Delayed, or Stolen Packages

If your package appears to be delayed, please allow the full estimated delivery window before contacting us.

If your tracking indicates that the package has been delivered but you have not received it, we recommend:

• Checking with household members or neighbors.

• Looking in secure delivery locations.

• Contacting the shipping carrier.

If you still cannot locate your package, please contact us and we will work with the carrier to investigate the issue.

While we will make every reasonable effort to assist, we are not responsible for delays, losses, or delivery issues caused by shipping carriers after the package has been handed over for transportation, except where required by applicable law.

Refused or Undeliverable Shipments

If a shipment is refused by the recipient or returned because delivery could not be completed due to customer-provided information, we may deduct any applicable shipping, return shipping, customs, or handling costs from any eligible refund where permitted by law.

Delivery Delays

Occasionally, unexpected circumstances such as severe weather, customs inspections, carrier disruptions, or high shipping volumes may extend delivery times.

These events are outside our control, but we will always do our best to keep you informed if significant delays occur.

Contact Us

If you have any questions about your shipment or need assistance with your order, please contact us.

Muffly Customer Support

Email: muffly.info@gmail.com